Sr. Tabitha Tasiima on listening, improving and serving every patient
As Senior Nursing Officer at Itojo Hospital, Sr. Tabitha Tasiima sits where patient feedback meets service delivery, and where small changes make care better for persons with disabilities.
Sr. Tabitha Tasiima is the Senior Nursing Officer at Itojo Hospital in Ntungamo District. Her ward is where patient experience is decided: how long people wait, how they are received, and whether every patient feels respected.
Through SDU's Community-Led Monitoring (CLM) initiative, community monitors collect feedback from patients, including persons with disabilities, and share it with hospital leadership. For the hospital team, that feedback is a practical guide to what needs to improve.
The partnership between SDU and Itojo Hospital has contributed to better reception for patients, a stronger focus on hygiene, suggestion boxes for confidential feedback, and a hospital with ramps and support rails that are easier to use for people with limited mobility.
It is a simple idea with a lasting effect: when patients are heard and health workers listen, services improve for everyone.